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Why do i need to pay an annual delivery subscription for myslef and my partner when we live at the same address?


We had to make the decision that it was not fair to charge new patients alone, to cover the cost of deliveries for all of our patients.


For many years now we have been doing our best to coordinate patients prescriptions with surgeries to minimise the number of journeys our drivers need to make to households. However due to surgery policies this has proven near on impossible to do. We also then encounter problems with stock shortages, restrictions and quotas which would mean certain prescriptions are not always available to be delivered straight away.


On a daily basis we are delivering to over 300 addresses. We are now seeing a huge increase in these numbers.


Unfortunately because of these huge numbers we are not in the position to be able to contact surgeries to see if they would be happy to sync patient requests. We are also not in the position to be able to hold back packages to be delivered in one  go, as we do not have the space to do so. Logistically this would not be possible. We are working tirelessly to continue to provide this service to our patients which has forced us to make this move to cover all patients using our delivery service.


As such we have been forced to implement the delivery charge per person. We hope you can support us going forward.























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Delivery Service - Questions & Answers